Shipping policy

Shipping policy

Last updated: 9/1/26

This policy explains shipping for purchases from NEGEV at https://www.negevolive.com. For order assistance, email sales@negevolive.com.

Where we deliver

We currently deliver to US. Availability for your address and any available delivery options are shown at checkout.

Where orders ship from

Orders ship from NY. Any import duties, taxes, or customs charges connected with fulfillment are handled as follows.

Order processing and transit time

Processing time before dispatch: 1~2 business days.

Estimated shipping time: 1~3 business days.

Processing time and carrier transit time are separate. Delivery estimates are shown before purchase where available. Any product-specific preorder or backorder dispatch timing will be disclosed before you order. We do not treat an undisclosed delay as a preorder.

Shipping charges

Available shipping options and charges are displayed at checkout before payment. If we offer a free-shipping promotion, its qualifying conditions will be shown with that offer. There is no free-shipping promise unless it is stated in the offer or checkout.

Tracking

Shipment confirmation and tracking availability: If you need an order update or a tracking link is not working, contact sales@negevolive.com with your order number.

Dispatch delays

If we cannot ship within the timeframe promised when you ordered, we will notify you of the revised timing and your options to consent to the delay or cancel for a prompt refund. If required consent is not obtained, we will cancel and refund the unshipped portion as required by law. Required refunds are made to the original payment method rather than compulsory store credit.

Transit delays and missing packages

Carrier estimates can be affected by weather, routing, and other disruptions. If your package is delayed, lost, or marked delivered but you cannot locate it, contact sales@negevolive.com. We will help investigate and arrange an appropriate resolution based on the circumstances and your rights. A carrier delivery scan does not automatically remove your right to report a delivery problem.

Address changes and order cancellations

Check your delivery address before placing your order. Contact sales@negevolive.com promptly if it needs correction or if you wish to cancel. We will try to help, but changes may not be possible after fulfillment begins. If an incorrect address causes a package to be returned, we will contact you about available options and disclose any reshipping charge before charging it.

Damage or product problems

If your shipment arrives with broken glass, leaking oil, missing items, or an incorrect product, contact sales@negevolive.com as soon as reasonably possible. Include your order number and photos if safely available. Do not consume a product with a compromised seal or suspected contamination. See our Return and refund policy for assistance.

Your rights

This policy does not limit rights or remedies available to you under applicable law.