Refund policy
Return and refund policy
Last updated: 9/01/26
We want your NEGEV order to arrive in good condition. If you need help with a return or a problem with your order, contact sales@negevolive.com and include your order number.
30-day returns for unopened bottles
You may request a return within 30 days after delivery. Bottles must be unopened, unused, with their original seal intact and in their original product packaging. We require an order number or other proof of purchase. Opening the outer shipping box does not make an otherwise eligible bottle nonreturnable.
Opened bottles and product concerns
Because olive oil is a food product, opened bottles are not eligible for ordinary change-of-mind returns. This does not limit your rights if a product is defective, unsafe, damaged, leaking, incorrect, or otherwise not as described. Contact us about a product concern even if the bottle has been opened.
Damaged, leaking, incorrect, or missing items
Please contact sales@negevolive.com as soon as reasonably possible with your order number, a description of the issue, and photos where reasonably available. If glass is broken, the seal is compromised, or you suspect contamination, do not consume the product. Do not send back broken glass or leaking products unless we provide safe return instructions.
For confirmed damage, defects, missing items, or our fulfillment errors, we will arrange an appropriate replacement or refund at no additional cost to you, consistent with your legal rights. We cover any return shipping we require for these issues.
How to start a return
Email sales@negevolive.com before sending an item back. We will provide the correct return address and instructions for eligible returns. Please send an approved return within 14 days after receiving our instructions, or contact us if you need more time. Do not assume the address on your shipping label or our business mailing address is the return address.
Return costs
For ordinary change-of-mind returns, you pay the return shipping cost. We do not charge a restocking fee. Original outbound shipping charges are not refundable for change-of-mind returns, except where required by law. When an entire order is refunded because of our error or confirmed damage or defects, we also refund its original outbound shipping charges.
Refund amounts and two-bottle bundles
Eligible refunds reflect the amount actually paid for the returned product, including applicable taxes and after discounts. For a partial return of a two-bottle bundle, any bundle discount is allocated proportionally between the bottles. We do not reprice the bottle you keep at a higher amount because of the return.
Ordinary return processing
We aim to review an ordinary return within 5 business days after receiving it and will email you the outcome. Approved refunds are initiated to the original payment method within 5 business days after approval. Your bank or payment provider may take additional time to post the credit. Contact sales@negevolive.com if you need help checking a refund.
These ordinary return processing targets do not delay any refund that must be made sooner under applicable law, including refunds for canceled or delayed unshipped orders.
Order changes, cancellations, and exchanges
Contact sales@negevolive.com promptly if you need to change or cancel an order. We will try to help, but changes may no longer be possible once fulfillment has begun. If we confirm cancellation of an unshipped order, we refund the amounts paid for the canceled items and any related refundable shipping charges. Shipment-delay cancellations are handled as explained in our Shipping policy and within applicable legal deadlines.
For a different product or quantity, contact us about returning eligible items and placing a new order.
Your legal rights
This policy does not exclude or restrict consumer rights or remedies that cannot be limited by law.
